FAQ
1. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
2. What are the delivery options?
We offer a single delivery option, which typically takes 2-3 weeks to arrive. Delivery times may vary based on your location.
3. Do you ship internationally?
Yes, we ship to many international locations. Shipping fees and delivery times may vary depending on your location. Additional customs fees may apply.
4. How do I return or exchange an item?
To initiate a return or exchange, please contact our customer service team within 14 days of receiving your order. Items must be in their original condition with tags attached. For more details, please visit our Returns & Exchanges page.
5. What payment methods do you accept?
We accept payments through Paystack, providing a seamless and secure experience. Paystack supports a variety of payment methods, including:
- Card (Visa, MasterCard, American Express)
- Bank Account
- Bank Transfer
- USSD
- Apple Pay
- Visa QR
- Mobile Money
You can choose the payment option that works best for you at checkout.
6. Can I change or cancel my order?
Once your order is placed, it is processed immediately. If you need to make changes or cancel your order, please contact our customer service as soon as possible. We cannot guarantee changes once the order has been processed.
7. What if the item I want is out of stock?
Our luxury items are curated in limited quantities. If an item is out of stock, you can sign up to be notified.