Thank you for shopping at NairaShopper.com! We are dedicated to bringing you the best foreign products from the USA and Canada, delivered straight to your doorstep in Nigeria. Please review the following shipping details to ensure a seamless shopping experience.
1. Shipping Locations
We ship all products directly to Nigeria from the USA and Canada. Whether you're shopping for fashion, electronics, home goods, or more, we’ve got you covered with fast, reliable shipping.
2. Shipping Methods & Costs
We offer two shipping options to suit your needs:
- Air Freight Shipping (10-15 business days):
- Fast and reliable, delivering in 10-15 business days.
- Shipping cost depends on the weight of your order, calculated at checkout.
- Sea Freight Shipping (6-10 weeks):
- Affordable, but slower shipping option, typically taking 6-10 weeks to arrive.
- Shipping cost is based on weight and size, calculated at checkout.
3. Processing Time
- All orders are processed within 2-3 business days (excluding weekends and holidays).
- Orders placed during holidays or special promotions may take a bit longer, so please bear with us.
4. Delivery Time
- Air Freight Shipping: Expect delivery within 10-15 business days after your order is processed.
- Sea Freight Shipping: Delivery can take between 6-10 weeks, depending on customs processing and other factors.
- Please note: Delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays.
5. Tracking Information
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor your package’s progress until it arrives at your doorstep.
6. Customs Duties, Taxes, and Import Fees
- As a customer in Nigeria, customs duties, taxes, and import fees are already included in the price of your order.
- This means no additional payments will be required after you make your purchase—just sit back, relax, and enjoy a seamless shopping experience with hassle-free delivery.
7. No Return, No Exchange Policy
- Please note: We do not accept returns or exchanges unless the item is defective or incorrect (i.e., a different product was shipped).
- If you receive a defective or incorrect item, you must contact us within 2 days of receiving the product.
- To initiate a return or exchange, please email our customer support at support@nairashopper.com with your order number and photos of the issue.
- We will provide a solution, which may include a replacement or refund.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please reach out to us within 7 days of receiving your order. We will investigate the issue and work with the carrier to resolve it.
- All damage claims must include photos of the damaged item and packaging.
9. Contact Us
For any shipping-related questions or concerns, feel free to contact our customer support team:
- Email: [support@nairashopper.com]
- WhatsApp Chat: [Include link or number]
- Our customer service team is available 24/7 to assist with any inquiries you may have.
Frequently Asked Questions (FAQ)
Q: How long does it take for my order to be delivered to Nigeria?
A:
- Air Freight Shipping: 10-15 business days.
- Sea Freight Shipping: 6-10 weeks.
Q: How do I track my order?
A: You’ll receive an email with a tracking number once your order is shipped, allowing you to follow its progress until delivery.
Q: Can I return or exchange an item if I change my mind?
A: Unfortunately, we do not accept returns or exchanges unless the item is defective or incorrect. Please contact us within 2 days if you have any issues with your order.
Q: Are customs fees included in the price?
A: Yes, all customs duties, taxes, and import fees are included in the price of your order, so no additional fees are required upon delivery.
Q: Can I change my shipping method after placing an order?
A: Once your order has been placed and processed, we are unable to change the shipping method. Please carefully review the shipping options at checkout.
Thank you for choosing NairaShopper.com! We’re committed to providing you with high-quality foreign products and ensuring a smooth, hassle-free shopping experience. If you have any questions, don’t hesitate to reach out to us!
